To place an order, browse through our products, add your desired items to the cart, and proceed to checkout. You’ll need to provide shipping details and complete the payment to finalize your purchase. An email confirmation will be sent upon successful order placement.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options listed during checkout. Payments are processed securely through third-party processors.
Absolutely. We use trusted third-party payment processors like Stripe or AirWallex to ensure your transaction details are encrypted and safe. We do not store your full payment information.
If you haven't received your order, please check the tracking information sent to your email. If there's still an issue, contact our support team, and we'll assist you right away.
Orders can be canceled or modified before they enter the dispatch process. For quick processing, contact us immediately if changes are needed. Custom-made or expedited shipping orders cannot be canceled once placed.
Orders are typically processed within 1-3 business days. During peak periods, processing times may vary. You will be notified once your order has shipped.
Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location. Estimated delivery details will be displayed during checkout.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor the delivery progress on the carrier’s website.
We deliver to physical addresses and may require a signature upon receipt. Delivery charges depend on the destination and selected shipping method. Risk and ownership transfer to the customer upon delivery.
While we strive to ensure timely delivery, delays caused by factors like natural disasters or customs hold-ups are beyond our control. For updates on such situations, contact our support team.
We offer global shipping with delivery times ranging from 3 to 25 days, depending on your location. Expedited options are available for faster delivery.
Southeast Asia (e.g., Singapore, Malaysia, Thailand, Vietnam, etc.): 3-7 days
Other Asia (e.g., Japan, South Korea, India, etc.): 5-10 days
Australia: 7-14 days
Europe (e.g., UK, Germany, France, Netherlands, etc.): 7-15 days
United States: 10-20 days
Canada: 10-20 days
Middle East (e.g., UAE, Saudi Arabia, etc.): 7-12 days
South America (e.g., Brazil, Argentina, etc.): 15-25 days
Africa (e.g., South Africa, Nigeria, etc.): 10-20 days
We accept returns within 100 days of delivery for unused products in their original packaging. Some exclusions apply, such as customized or clearance items. For damaged or defective products, contact us within 3 days with photos or videos, and we will provide a replacement, repair, or refund at no cost.
If you receive a damaged or incorrect item, contact us within 3 days with evidence. We’ll arrange for a solution, including replacement or refund, at no additional cost to you.
Our products come with a 1-year warranty, covering defects in materials and craftsmanship. It does not cover normal wear and tear, accidental damage, or improper use. More details please check the .
Our products are crafted from high-quality materials, including natural gemstones, hypoallergenic metals, and ethically sourced components. Specific material details are listed on each product page.
Yes, most of our products are designed to be hypoallergenic. If you have specific concerns, please refer to the product description or contact us for details.
To ensure the longevity of your jewelry, avoid exposing it to harsh chemicals, perfumes, or prolonged water exposure. Store your pieces in the provided protective box and clean them gently with a soft cloth.
Yes, we provide custom jewelry design services. Contact us for more information on customization options, timelines, and costs.
Yes, we offer gift wrapping and personalized message options during checkout. Each product also comes in a premium protective box.
Yes, digital gift cards are available for purchase on our website. They can be sent directly to the recipient’s email address.
Yes, sign up for our newsletter and follow us on social media to receive updates on exclusive deals and offers.
Yes, we offer a loyalty program where you can earn points for every purchase. Redeem points for discounts on future orders. Sign up for an account to start earning points today.
Our website uses cookies to enhance your browsing experience and for analytics. For detailed information on cookie usage and your rights, refer to our Cookie Policy.
We prioritize security by using trusted third-party processors like Stripe and AirWallex for payments. We do not store your full payment details.
For any inquiries, reach out to us via our online chat, or email at info@zodoristudio.com, or through the Contact Us page on our website. Our team strives to respond within 24-48 hours.
Subscribe to our newsletter or follow us on social media for the latest news, product launches, and exclusive updates.
Our Terms & Conditions cover key aspects such as liability limitations, payment security, and warranty policies. Please review them on our website for detailed information.
Yes, we are committed to sustainable practices, including using ethically sourced materials and eco-friendly packaging. For more details, visit our Sustainability page.
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