How do I place an order?

To place an order, browse through our products, add your desired items to the cart, and proceed to checkout. You’ll need to provide shipping details and complete the payment to finalize your purchase. An email confirmation will be sent upon successful order placement.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options listed during checkout. Payments are processed securely through third-party processors.

Are my payments secure?

Absolutely. We use trusted third-party payment processors like Stripe or AirWallex to ensure your transaction details are encrypted and safe. We do not store your full payment information.

I never got my order, what to do?

If you haven't received your order, please check the tracking information sent to your email. If there's still an issue, contact our support team, and we'll assist you right away.

Can I cancel or modify my order?

Orders can be canceled or modified before they enter the dispatch process. For quick processing, contact us immediately if changes are needed. Custom-made or expedited shipping orders cannot be canceled once placed.

How long does it take to process an order?

Orders are typically processed within 1-3 business days. During peak periods, processing times may vary. You will be notified once your order has shipped.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location. Estimated delivery details will be displayed during checkout.

Can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor the delivery progress on the carrier’s website.

What are your shipping policies?

We deliver to physical addresses and may require a signature upon receipt. Delivery charges depend on the destination and selected shipping method. Risk and ownership transfer to the customer upon delivery.

What happens if there’s a delay in delivery due to unforeseen circumstances?

While we strive to ensure timely delivery, delays caused by factors like natural disasters or customs hold-ups are beyond our control. For updates on such situations, contact our support team.

How long does delivery take?

We offer global shipping with delivery times ranging from 3 to 25 days, depending on your location. Expedited options are available for faster delivery.Southeast Asia (e.g., Singapore, Malaysia, Thailand, Vietnam, etc.): 3-7 daysOther Asia (e.g., Japan, South Korea, India, etc.): 5-10 daysAustralia: 7-14 daysEurope (e.g., UK, Germany, France, Netherlands, etc.): 7-15 daysUnited States: 10-14 daysCanada: 10-14 daysMiddle East (e.g., UAE, Saudi Arabia, etc.): 7-12 daysSouth America (e.g., Brazil, Argentina, etc.): 15-25 daysAfrica (e.g., South Africa, Nigeria, etc.): 10-20 days

What is your return policy?

We accept returns within 100 days of delivery for unused products in their original packaging. Some exclusions apply, such as customized or clearance items. For damaged or defective products, contact us within 3 days with photos or videos, and we will provide a replacement, repair, or refund at no cost.

What should I do if my product is damaged or incorrect?

If you receive a damaged or incorrect item, contact us within 3 days with evidence. We’ll arrange for a solution, including replacement or refund, at no additional cost to you.

Are your products covered by a warranty?

Our products come with a 1-year warranty, covering defects in materials and craftsmanship. It does not cover normal wear and tear, accidental damage, or improper use. More details please check the Warranty Terms.

What materials are used in your products?

Our products are crafted from high-quality materials, including natural gemstones, hypoallergenic metals, and ethically sourced components. Specific material details are listed on each product page.

Are your products hypoallergenic?

Yes, most of our products are designed to be hypoallergenic. If you have specific concerns, please refer to the product description or contact us for details.

How should I care for my jewelry?

To ensure the longevity of your jewelry, avoid exposing it to harsh chemicals, perfumes, or prolonged water exposure. Store your pieces in the provided protective box and clean them gently with a soft cloth.

Do you offer customization?

Yes, we provide custom jewelry design services. Contact us for more information on customization options, timelines, and costs.

Do you provide gift wrapping?

Yes, we offer gift wrapping and personalized message options during checkout. Each product also comes in a premium protective box.

Do you offer gift cards?

Yes, digital gift cards are available for purchase on our website. They can be sent directly to the recipient’s email address.

Do you offer discounts or promotions?

Yes, sign up for our newsletter and follow us on social media to receive updates on exclusive deals and offers.

Do you have a loyalty program?

Yes, we offer a loyalty program where you can earn points for every purchase. Redeem points for discounts on future orders. Sign up for an account to start earning points today.

How do you handle cookies and user data?

Our website uses cookies to enhance your browsing experience and for analytics. For detailed information on cookie usage and your rights, refer to our Cookie Policy.

How do you protect my payment information?

We prioritize security by using trusted third-party processors like Stripe and AirWallex for payments. We do not store your full payment details.

How can I contact customer support?

For any inquiries, reach out to us via our online chat, or email at info@zodoristudio.com, or through the Contact Us page on our website. Our team strives to respond within 24-48 hours.

How do I stay updated on new products and releases?

Subscribe to our newsletter or follow us on social media for the latest news, product launches, and exclusive updates.

What should I know about your Terms & Conditions?

Our Terms & Conditions cover key aspects such as liability limitations, payment security, and warranty policies. Please review them on our website for detailed information.

Do you contribute to sustainability?

Yes, we are committed to sustainable practices, including using ethically sourced materials and eco-friendly packaging. For more details, visit our Sustainability page.

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